Property Intelligence Platform
The Challenge
Insurance underwriters were drowning in manual processes, spending hours analyzing property data from multiple disconnected sources. The existing workflow was:
- •Time-consuming manual data analysis taking 3-5 hours per property
- •Inconsistent risk assessment methods across teams
- •Limited visibility into property condition changes over time
- •Reactive rather than proactive risk management approach
My Solution
I designed an AI-powered platform that transforms complex property data into actionable insights, enabling:
- ✓Automated risk scoring with 95% accuracy
- ✓Real-time property monitoring and alerts
- ✓Customizable flag system for property conditions
- ✓Comprehensive data visualization and reporting
My Responsibilities
- • Led end-to-end UX design process
- • Conducted user research and stakeholder interviews
- • Created wireframes, prototypes, and design systems
- • Collaborated with engineering on implementation
- • Analyzed user feedback and iterated on designs
Team Collaboration
- • 1 Product Manager (strategy alignment)
- • 1 Front-End Engineer (implementation)
- • 2 Back-End Engineers (data integration)
- • 1 Data Scientist (AI model optimization)
- • 3 Insurance Domain Experts (requirements)
Design Process
Research
User interviews, competitive analysis, workflow mapping
Define
Problem synthesis, user personas, feature requirements
Design
Wireframing, prototyping, visual design, design system
Deliver
User testing, iteration, implementation support
Key Features & Solutions
Risk Management Dashboard
A comprehensive dashboard that aggregates property data from multiple sources, providing underwriters with a 360-degree view of risk factors. The interface prioritizes the most critical information while maintaining easy access to detailed analysis.
- • Real-time risk scoring with AI-powered analysis
- • Interactive property visualization and mapping
- • Historical trend analysis and predictive insights
- • Customizable alert thresholds and notifications
Intelligent Flag System
A flexible flagging system that allows underwriters to categorize and track various property conditions and risk factors. Each flag type represents different categories of property information, from structural concerns to environmental risks.
- • Custom flag creation with conditional logic
- • Automated flag assignment based on data patterns
- • Priority-based flag organization and filtering
- • Team collaboration features for flag management
Proactive Monitoring System
An automated notification system that continuously monitors property conditions and alerts users to potential risks and changes. The system learns from user behavior to reduce false positives and prioritize critical alerts.
- • Machine learning-powered anomaly detection
- • Customizable notification preferences and channels
- • Smart alert prioritization to prevent fatigue
- • Historical alert tracking and performance metrics
Design Challenges & Solutions
Challenge: Information Overload
Users were overwhelmed by the volume of property data and couldn't quickly identify the most critical information.
Solution: Created a progressive disclosure system with smart defaults and customizable views.
Challenge: Complex Data Relationships
Property data comes from multiple sources with complex interdependencies that were difficult to visualize.
Solution: Designed intuitive data visualization patterns with clear hierarchies and relationships.
Challenge: Workflow Integration
The new system needed to integrate seamlessly with existing underwriting workflows and tools.
Solution: Conducted extensive workflow mapping and designed flexible integration points.
Challenge: User Adoption
Underwriters were resistant to changing established processes and learning new systems.
Solution: Designed familiar interaction patterns and provided comprehensive onboarding flows.
Results & Impact
Quantitative Results
User Feedback
"This platform has completely transformed how we approach property risk assessment. What used to take hours now takes minutes, and we're catching risks we would have missed before."
— Senior Underwriter, Major Insurance Carrier
"The automated alerts have been a game-changer. We're now proactive instead of reactive, which has significantly improved our risk management."
— Risk Management Director, Regional Insurer
Key Learnings
Domain Expertise Matters
Deep collaboration with insurance experts was crucial for understanding complex workflows and creating meaningful solutions.
Progressive Enhancement
Starting with core functionality and gradually adding advanced features led to better user adoption and feedback.
Data Visualization
Clear, intuitive data visualization was essential for helping users understand complex property relationships.
Ready to transform your product?
I specialize in creating data-driven platforms that solve complex business problems. Let's discuss how I can help your team achieve similar results.